When will I get my item? 

Our products are shipped straight from the manufacturer to you. Shipping times vary during peak seasons. Please allow up to 14 business days to receive your products. 

Why didn't all the items in my order arrive together?

We use several different vendors to create our products, so different items will ship from different places. For example, if you order a shirt, a mug, and a hat, they might all arrive in different packages at different times.

Something is wrong with my order. What can I do?

At White Brick House, we strive to get every order right, but if you find you have a problem with your order, please contact us and we will be happy to help you. 

What is your return policy?

You can return/exchange an item within 15 days of receiving the item.  Check our exchanges & returns page for more information. 

Why can't I expedite shipping? 

Our products are shipped directly to you from several different printing vendors where expedited shipping isn't always an option. Feel free to contact us if you have any more questions about when you'll receive your products.